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The site has the following on the web site, "In order to streamline support requests and better serve you, we utilize a support ticket system." I observed that the web site also said " Every support request is assigned a unique ticket number which you can use to track the progress and responses online." They also stated " For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. it will take a second!." The meta header had osTicket as the first keyword. This keyword was followed by Customer support system and support ticket system which isn't as urgent as osTicket.